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October 21.2025
3 Minutes Read

Why SurveyMonkey's Marketing Leader Encourages a Foundation Reset

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The Broken Foundation of Modern Marketing

Katie Miserany, SurveyMonkey's Chief Communications Officer, has a key insight into modern marketing practices: many marketers are blinded by trends and technology, forgetting the core principles that guarantee success. Her take? Strengthening foundational strategies should take precedence over chasing fads.

As marketers, especially in small and medium-sized businesses, it’s easy to get swept away by the allure of the latest tools like AI and social media platforms. However, as Miserany suggests, this 'reckless optimism' can lead to disorganized, ineffective marketing efforts. She emphasizes the need to define a solid foundation before launching into various marketing initiatives.

Understanding Your Audience's Needs

Before executing any marketing strategy, companies must prioritize understanding their Ideal Customer Profile (ICP). This means not just recognizing the demographics of your audience but truly comprehending their pain points and desires. A well-defined ICP enables businesses to tailor their marketing messages effectively.

According to insights from other industry experts, defining your vision and business objectives is equally critical. It is foundational to ensure all marketing efforts align with broader business goals. The clearer these goals are, the more coherent the marketing strategy becomes, allowing resources to be deployed efficiently.

Avoiding Random Acts of Marketing

“Random acts of marketing” can become a pitfall for small and medium businesses not backed by sound strategy. It might be tempting to jump on trending topics like TikTok's latest updates just for engagement. Still, as Miserany experienced, these efforts often get overshadowed by the original source's voice. Investing time in strategic planning means that your message won't just add noise; it will cut through the clutter.

The Importance of Consistency

Consistency is another pillar of building a strong marketing foundation. Once a clear message is established, it’s vital that it is communicated uniformly across all channels. For instance, having a standardized messaging framework ensures that every team member, from marketing to sales, uses the same terminology. This avoids mixed messages and builds a cohesive brand identity over time.

As highlighted in various sources, creating a messaging framework can foster clarity and increase brand recognition. When your audience sees a consistent message across platforms, it instills a sense of reliability and strengthens brand loyalty.

Embracing the Power of Scaffolding

Another revolutionary idea presented by Miserany is the concept of 'scaffolding' in marketing. This approach calls for strategic layering of marketing efforts, rather than executing isolated campaigns. For instance, before investing in ads, solidify the underlying campaign concepts and ensure they resonate with your audience. This lets you push initiatives further, creating a comprehensive strategy that works in tandem across various marketing channels.

Actionable Insights for Small Businesses

Small and medium-sized businesses must take these foundational steps to ensure their marketing strategies are not only effective but also sustainable. Start by defining your business goals and understanding your audience’s needs before the implementation phase. Once you have clarity, ensure every marketing message and piece of content reinforces your brand’s vision.

Next, develop a strong content strategy that speaks directly to your audience while aligning with the overall business objectives. And finally, remember to monitor and adjust your strategies based on measurable outcomes. Consistent evaluation will help optimize your efforts and ensure you're moving toward your goals effectively.

In Conclusion: Reassess and Build Strong Foundations

The modern marketing landscape demands more than just flashy campaigns; it requires foundational integrity. By focusing on who your customers are, creating consistent messaging, and opting for strategic scaffolding, small and medium-sized businesses can not only survive but thrive in competitive markets. Reassess your foundation, and make sure to align your strategies meticulously moving forward. Your marketing efforts may just yield the results you've been striving for.

**Take Action Today!** Reflect on your current marketing strategies and consider aligning them with the foundational principles outlined by Katie Miserany. Is your marketing built on solid ground? Start building a stronger foundation today to secure your business's future success.

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11.15.2025

Why Your Small Business Must Become an Event Business Now

Update Transforming Hospitality: The New Era of Event-Driven Business In today’s fast-paced world, it’s no longer sufficient for businesses to focus solely on hospitality; they need to embrace the concept of being an "event business." According to Shelley Pippin, founder of Brewnuts, Ohio's unique doughnut bar and beer establishment, the key to standing out lies in creating memorable experiences that resonate with customers. Stand Out With Unique Experiences Pippin emphasizes the importance of surprise and joy in customer experiences. Brewnuts has effectively transformed weekends into themed celebrations, such as "Halloween" parties featuring exclusive seasonal doughnuts like “Boston Scream!” This approach draws guests in, providing them not just food but an opportunity to take part in unforgettable events. As businesses are now vying for consumer attention, event marketing strategies become crucial. Event marketing is about more than just promoting products; it’s about building relationships. Strategies like hosting themed events, local festivals, or even virtual gatherings function as bridges between brand and consumer, fostering deeper connection. According to research from Clover, engaging in event marketing can significantly increase brand awareness and customer loyalty. Leverage Your Unique Skills The role of collaboration in event planning cannot be overstated. For Pippin, her successful partnership with co-founder John balances creativity with financial acumen. This divide of responsibilities allows for innovation while maintaining an operationally sound business model. Small businesses can benefit from this strategy by recognizing their strengths and complementing them with team members who bear differing skills. Choosing the Right Event Format Not all events need to be hosted in person. Virtual events have gained traction as a cost-effective way to connect with broader audiences. The Irish American Heritage Museum, for instance, successfully shifted to online gatherings during the pandemic, showcasing the versatility of modern event marketing. Businesses should explore various formats and choose what aligns with their brand identity and customer preferences. Creating Anticipation Through Unique Concepts Generating buzz around your events starts with having a compelling concept. Researching your target audience's interests can guide the theme of your event. For example, if you operate a fashion brand, consider a fashion show that narrates both style and quality. Tailoring your event to meet your audience’s specific needs can create a valuable connection, making them more likely to engage and attend. Promoting Events Using Social Media Social media plays an essential role in event promotion. Pre-event teasers, behind-the-scenes glimpses, and real-time updates during the event can heighten interest and engagement. Platforms like Instagram and Facebook are particularly effective due to their visual nature, and tailoring your strategy to the platform’s strengths can maximize outreach. Encouraging Engagement and Feedback After your event, make sure to collect feedback to understand your audience’s experience. Surveys and social media polls can serve as tools to gauge satisfaction and areas for improvement. Gathering attendee feedback offers insights that will guide future event planning. Conclusion: The Future of Small Business Marketing By adopting a mindset that prioritizes events, small and medium-sized businesses can create meaningful experiences that resonate deeply with their audience. Embracing innovative marketing strategies will position businesses favorably in an increasingly competitive landscape. Ready to elevate your business with event-driven marketing? Start looking for unique ways to connect with your customers through memorable experiences!

11.15.2025

Why Captaincy in Leadership is Essential for Small Businesses' Success

Update Understanding the Concept of Captaincy in LeadershipIn the realm of leadership, the term 'captaincy' emerges as a pivotal concept—distinct yet essential for modern challenges. Unlike traditional entrepreneurship, which focuses on the journey from inception to value creation in business, captaincy highlights the ability to navigate through complex scenarios, particularly in non-profit settings. It encapsulates leaders who not only fulfill their roles but also actively shape the outcome of their endeavors.Soft Skills: The Core of Effective CaptaincyAt its core, captaincy embodies a blend of soft skills that distinguish good leaders from their great counterparts. Emotional intelligence reigns supreme, as leaders equipped with high EQ can intuitively manage their responses, connect with team dynamics, and foster an environment of trust. As nonprofit organizations grapple with evolving demands and heightened expectations, the ability to inspire and motivate through emotional intelligence becomes mission-critical.Leading with Empathy: A DifferentiatorThe essence of effective captaincy lies not solely in technical know-how but in the leader's ability to empathize. As highlighted in leading articles, empathy in communication helps leaders translate complex organizational goals, creating alignment among diverse stakeholders. This aspect becomes vital when engaging both internal teams and external partners, ensuring everyone remains focused on a shared mission.The Role of Presence in LeadershipLeadership presence—a skill that combines intent, authenticity, and calm—serves as a magnetic force within an organization. Leaders who develop this presence can navigate stressful situations with grace, creating a stabilizing effect that encourages team cohesion and clarity. This aligns closely with the concept of captaincy, where leaders not just direct but also embody assurance and resilience, navigating their teams through turbulent waters.Building Organizational Culture through CaptaincyA crucial aspect of captaincy in leadership involves actively cultivating an organizational culture that nurtures growth, accountability, and collaboration. Great captains set the agenda and inspire their teams by recognizing individual and collective achievements. These efforts not only promote morale but also reinforce the values and mission of the organization, essential for long-term success.Lessons from History: Captains Who Made a DifferenceThroughout history, figures like Winston Churchill and Ellen Johnson Sirleaf exemplified captaincy, stepping up during pivotal moments. Their legacies underscore the importance of decisive leadership in harnessing potential, inspiring action, and navigating complexities. These historical precedents offer invaluable insights into modern leadership approaches, particularly for small and medium-sized businesses facing unique challenges.Future of Captaincy: Embracing Change as OpportunityAs industries evolve and challenges arise, the relevance of captaincy only heightens. Leaders must adapt and innovate defensively, leveraging teamwork and fostering a mindset oriented toward possibilities. The willingness to embrace failure as a stepping stone toward progress will define future leaders who can propel their organizations towards sustainable success.Steps to Cultivate Your Captaincy SkillsTo foster captaincy within your organization, provide training and resources focused on developing emotional intelligence, communication, and presence. Encourage team dynamics that emphasize collaboration and celebrate diversity of thought and experience. By doing so, businesses can not only enhance operational effectiveness but also prepare for future uncertainties with a proactive mindset.Your Role as a Future CaptainIn summary, captaincy in leadership encapsulates the essence of guiding an organization through change. The primary steps to cultivate these skills hinge on embracing emotional intelligence, enhancing communication, recognizing the importance of presence, and building a robust organizational culture. With these insights in mind, small and medium-sized businesses can navigate the currents of change with confidence, courage, and clarity.

11.14.2025

Discover the Best Social Media Engagement Tools to Support Your SMB Community

Update Unlocking Community Engagement: The Importance of Social Media Tools Social media has evolved from simple broadcasting platforms to dynamic spaces where businesses can foster genuine connections with their audiences. For small and medium-sized businesses (SMBs), this engagement is essential for building loyalty and enhancing brand presence. However, many struggle with managing multiple platforms, responding to audience interactions, and staying organized amid scattered notifications. Enter social media engagement tools, designed to streamline these processes and ensure that businesses can consistently connect with their communities. The Best Social Media Engagement Tools for SMBs This article outlines the top social media engagement tools in 2025, focusing on their unique features and benefits for SMBs looking to enhance their community engagement strategies. Each tool has been selected based on its functionality, user experience, and affordability, making them accessible for businesses with limited budgets. 1. Community in Buffer: A Creator’s Best Friend Buffer's Community tool is a standout for small businesses and creators. It consolidates comments and messages across various platforms, providing real-time engagement updates, an intuitive interface, and unique features like AI-driven insights, which help users understand audience sentiment. By allowing businesses to manage their engagements all in one place, Buffer effectively eliminates the chaos of traditional engagement management, steadily building a more connected community. 2. Sprout Social: Monitoring Engagement Trends Sprout Social stands out not only for robust engagement features but also for its advanced analytics that detect spikes in mentions or interactions. This allows businesses to act swiftly on potential PR issues or harness opportunities for increased visibility. However, its pricing may pose a challenge for smaller organizations, making it vital to assess whether its comprehensive capabilities justify the investment. 3. NapoleonCat: The Customer Service Champion Designed for excellent customer service interaction, NapoleonCat helps brands respond quickly to comments and queries across platforms. With automated replies and sentiment analysis, smaller teams can enhance customer care without overextending their resources. This tool exemplifies how automating certain engagement aspects can yield positive customer relations while saving time. 4. Agorapulse: Simplifying Engagement Analytics Agorapulse is particularly effective for its user-friendly approach and capabilities such as monitoring brand mentions and analyzing engagement metrics over time. Its integration with advertising platforms boosts SMBs’ ability to respond to ad comments effectively, enhancing customer satisfaction and trust. 5. ManyChat: Automation in Direct Messaging As more customers opt for direct messaging, ManyChat offers an exceptional solution for automating these interactions. With template replies and customer segmentation, this platform helps businesses manage their messaging efficiently while ensuring that the conversational tone remains personable. 6. Hootsuite: Trusted and Versatile One of the industry stalwarts, Hootsuite continues to be a go-to for many SMBs due to its comprehensive features. While some may find its interface cumbersome, its analytics and engagement tracking capabilities are invaluable for businesses looking to fine-tune their social strategies. Its integration with AI tools offers additional insights into content performance. Additional Insights and Benefits of Engaging with Audiences Beyond individual tool capabilities, engaging effectively with your audience reaps numerous benefits. Strong customer connections lead to trust, which is crucial for SMBs looking to thrive in competitive markets. Enhanced engagement also supports brand personality, encouraging a sense of community among followers. Crafting a Tailored Engagement Strategy To maximize the impact of your chosen social media tools, it's vital to develop a tailored engagement strategy. This means assessing your audience's preferences, creating a content calendar, and regularly interacting with users. Running contests and encouraging user-generated content can also significantly boost engagement levels, making users feel like active participants in your brand. Conclusion: Take Action Now! With an increasing reliance on digital interactions, small and medium-sized businesses must prioritize social media engagement. By choosing the right tools and crafting effective strategies, businesses can foster a vibrant, engaged community around their brand. Start exploring these tools today and watch how they transform the way you connect with your audience!

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