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November 26.2025
3 Minutes Read

Why Business to Human Marketing (B2H) Is Key for Small Businesses

B2H marketing strategies: subscribe message in blue text on white background.

Transforming Marketing: From B2B and B2C to B2H

B2B (Business to Business) and B2C (Business to Consumer) marketing have dominated the commercial landscape for decades. However, in today's rapidly changing market, a novel approach is emerging—B2H (Business to Human). As emotional engagement continues to play a significant role in consumer decision-making, understanding the human element has never been more critical.

Recognizing the Human Connection in Marketing

According to Bryetta Calloway, founder and CEO of Stories Seen, the shift from B2B and B2C to B2H emphasizes the immediate recognition of the human behind each decision. "There's a human on the other side," Calloway states, advocating that this human-centric perspective can significantly enhance marketing effectiveness by fostering genuine connections.

The Role of Emotion and Logic in Engagement

Calloway introduces a formula for success: Emotion + Logic = Engagement. She encourages marketers to start their storytelling by connecting emotionally with the audience. This could involve eliciting feelings like joy, empathy, or humor. Once this emotional bond is established, supporting it with factual data or tangible proof points can solidify the audience’s trust. This combination ensures stronger engagement across all platforms.

For example, when launching a new product, marketers should focus on crafting a four-sentence story which starts with an emotional hook, follows with a factual statement, includes a product explanation, and ends with a compelling call to action (CTA). By doing so, they harness the power of both emotion and reason, leading to more effective communications.

Embracing the 85/15 Rule for Creative Freedom

The 85/15 rule proposed by Calloway illustrates the balance between structure and creativity required in modern marketing. She emphasizes that 85% of marketing efforts should adhere to established strategies and templates, allowing for consistency. However, the remaining 15% should be flexible, giving teams room for experimentation. Such a structure empowers marketers to innovate while still achieving core organizational goals.

This approach encourages brands to reintroduce playfulness and joy into marketing—elements that may have faded in the face of rigid campaigns. By providing teams with safe space for creativity, companies can adapt and improve based on real-world insights, leading to richer narratives and enhanced audience engagement.

Avoiding the Ambiguity Trap

Ambiguity can lead to misunderstandings and misinformation. Calloway cautions marketers to recognize how their audience's perception can fill in gaps based on their own knowledge or biases. For example, the term "AI-powered solution" could elicit vastly different reactions depending on individual views about AI. It’s crucial to deliver clear, relatable messages built on well-defined narratives.

Therefore, effective marketing should provide context and clarity, avoiding vague terms that might confuse audiences. Marketers who prioritize storytelling can construct meaningful narratives that help audiences fill in gaps with accurate information rather than preconceived notions.

Local Engagement: Building Community Connections

In this new era of marketing, it's not only about targeting a broader audience but also about fostering local community connections. Participatory storytelling can help brands engage more deeply with their audiences by inviting them to co-create narratives rather than passively consuming content. This collaborative approach encourages authenticity and showcases the shared values and experiences of communities, enhancing emotional connection.

Brands that prioritize local storytelling can better align their message with the aspirations and identities of their audience, creating loyalty and trust that drive long-term success.

Final Thoughts: Why B2H Matters

Embracing B2H marketing necessitates a mindset shift from being product-focused to people-focused. As trust in companies declines and skepticism grows, nurturing customer relationships and emotional connections become imperative. Calloway's insights present a pathway for marketers to adopt a more human-oriented approach, enabling brands to resonate more deeply with their audience.

If small and medium-sized businesses want to thrive in a world increasingly characterized by skepticism, they must prioritize human connections through emotional resonance and logical proof points. It’s time for businesses to tell great stories—remember, you only need four sentences. Ready to transform your marketing strategy? Whatever your goals, embracing B2H can dramatically enhance your engagement and build lasting relationships with customers.

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